Danish Telecom is a United Kingdom based telecom service provider. We provide telephone systems, landline, mobile, broadband, data services and IT Solutions for business across country. With a well established and experienced team, we look ahead to provide the finest services around.
With unbeatable prices, we don’t make any false promises. UK based customer service; we'll support you day or night, either online or by phone. We believe you will knock our support desk rarely. You can have a chat with us and our team will be pleased to serve your request.
We believe in simple communication with our customers and we are bound in customer satisfaction as priority. The products and services provided are aimed specifically towards corporate and blue-chip companies with complex needs such as contact centers, multi site operations etc.
Our team is ready with a bang and some premium packages will make you quality conscious as well as a quality addict. Our mission is to provide our customers a one step solution for all business communications and an ever ready support desk to meet their needs.
We commit ourselves in serving the communication cabling needs of our admired consumers. We devote ourselves in delivering peerless quality and skilled service.
Hardware issues, software problems or network unavailability will become the threats of the past. Say goodbye to your dependence on freelancers for IT Solutions. Everything will run smoothly through our data center.
Providing end to end solutions from socket testing to fully fledged installation procedure. The professional will be available for your connectivity disorders from the time of getting a connection till the expiry of the contract.
Experiencing any problems with our products or service? Get in touch – we aim to resolve all complaints fast.
Need to resolve an issue fast
or make a complaint?
Want to leave us some feedback on how we could do things better?
Get in touch by calling our Consumer Helpline for support on 0800 0235290 or by filling in the short feedback form below. We endeavour to get back to all written queries within 30 minutes during standard business hours.
Please have your account number to hand, this will help us speed up your enquiry.
Give an opportunity to our executives to serve you. Yes, that’s a wonderful going. Give us a call on our toll free numbers and get an instant assistance. We believe we’ll iron out your dilemma within a maximum span of 24 hours.
What is going to be the cost of installation for a new Danish phone line or reconnect an old one?
If you are going for Danish Broadband online, then it will be a free installation or reconnection in an old line.
If you're ordering a Danish phone package, you may have to pay connection charges and you will be notified the charges as soon as the order are made. There's a £50 fee for activating an existing line that's provided by another service provider however for a new line, £65 will be the charge.
What are the charges of line Rental?
There are 3 ways through which you can pay Danish Line rental-
|Make a monthly payment of £16.99||Make an advance payment for a year of £169.90 with live Rental saver.||Pay £18.99 monthly and get line rental as well as some additional features|
Is there a requirement of a phone line for getting a Danish Broadband?
Yes, the phone line is required and will be provided to you by Danish Telecom.
How much do the Calls Cost?
Visit our Charges.
How will I get to know about the sockets to be used in the Connection?
Place an online order with us and one of our engineers will visit your said location for a quality check.
How to test the speed of my Connection
Close all the parallel programs running including Skype. Go for a speed test program which will display you the upload and download speed. It is measured in Mb.
4.11 Danish Telecom will try to supply and install the Equipment by any date agreed with the Customer, but all dates are estimates.
4.2 If the Customer delays or prevents the delivery or installation of the Equipment, Danish Telecom may apply reasonable additional charges and/or claim a reasonable extension to any date agreed under clause 1.5. Danish Telecom will notify the Customer in writing of any additional charges or charges will be as set out in the Danish Telecom Price List, which the Customer will pay directly to Danish Telecom
4.3 The Customer is responsible for making the Site good, after any work undertaken by Danish Telecom at the Site, including putting items back and for re-decorating.
4.4Where Openreach engineers attends a customer's premises to make connections to any socket, Once completed any interference or changes within that socket connection cannot be made without express permission from Danish Telecom. If the customer or any third party, inspect, change, remove, add or alter any wires without authority from Danish Telecom, then the customer agrees to pay Danish Telecom 197 + vat for un authorised engineering work, regardless if the customers line is affected or not. Work on the customer's line can only be carried out by Openreach engineers upon receipt of a Danish Telecom special Order No.
4.5If Danish Telecom installs the Equipment, Danish Telecom will test it to ensure that it is ready for use. Acceptance of the Equipment by the Customer will take place on the earlier of: (a) the date when Danish Telecom notifies the Customer that the Equipment has passed Danish Telecom's tests and is ready for use; or (b) the date when the Customer begins to use the Equipment.
4.6If Danish Telecom does not install the Equipment, acceptance of the Equipment by the Customer will take place when the Customer takes delivery or possession of the Equipment.
4.7Acceptance will not be prevented by minor faults that do not affect the Equipment's performance, but Danish Telecom will fix those minor faults within a reasonable time.
4.8 Until it has paid for the Equipment, the Customer will:
(a) keep the Equipment safe and only use it in accordance with any instructions Danish Telecom may give;
(b) not move the Equipment or any part of it from the Site;
(c) ensure that the Equipment is without risk to health;
(d) only use or allow the Equipment to be used for any purpose for which it is designed;
(e) not make any alterations or attachments to the Equipment without Danish Telecom's prior written consent. If Danish Telecom gives its consent, any alterations or attachments will become part of the Equipment;
(f) not sell, charge, assign, transfer or dispose of or part with possession of the Equipment or any part of it;
(g) not allow any lien, encumbrance or security interest over the Equipment, nor pledge the credit of Danish Telecom for the repair of the Equipment or otherwise;
(h) not claim to be owner of the Equipment and ensure that the owner of the Site will not claim ownership of theEquipment, even if the Equipment is fixed to the Site;
(i) indemnify Danish Telecom against all claims and proceedings arising from the Customer's use of the Equipment or if the Equipment is stolen or damaged as a result of the Customer's negligence or gross misconduct. The Customer willkeep Danish Telecom informed of anything which may affect the rights of Danish Telecom, or involve Danish Telecom in any proceedings, loss or liability.
4.9 Where the Contract includes delivery or installation, risk passes to the Customer on delivery of the Equipment, but the Customer will not be liable for any loss or damage that is caused by Danish Telecom's negligence.
4.10 Where the Contract does not include delivery or installation risk passes to the Customer when the Customer takes possession of the Equipment.
4.11 Ownership of the Equipment, (except for the Intellectual Property Rights) will pass to the Customer on payment in full of the charges as detailed on the Order Form.
4.12 Until payment in full:
(a) the Equipment will appear in the Customer's books in the name of Danish Telecom; and
(b) in the event of Bankruptcy or threatened seizure of the Equipment, the Customer will immediately notify Danish Telecom and Danish Telecom may take action to repossess the Equipment. The Customer will also notify interested third parties of Danish Telecom's ownership of the Equipment.
4.13 If, for 12 months (or any other period notified to the Customer by Danish Telecom in writing) from acceptance of the Equipment, Danish Telecom is notified of a fault in the Equipment which is due to faulty design, manufacture or materials, or the negligence of Danish Telecom, Danish Telecom will where necessary by arrangement with the Customer, replace or (at its option) repair the faulty part free of charge provided that:
(a) the Equipment has been properly kept, used and maintained in accordance with the manufacturer's or Danish Telecom's instructions, if any, and has not been modified except with Danish Telecom's written consent; or
(b) the fault is not due to accidental or wilful damage; interference with or maintenance of Equipment by persons other than Danish Telecom; or (c) the fault is not due to faulty design by the Customer where the Equipment has been manufactured to the Customer's design.
4.14 This guarantee does not cover fair wear and tear.
4.15 Unless agreed otherwise by Danish Telecom in writing, where Equipment is installed by the Customer, the Customer will normally be required to return faulty Equipment to Danish Telecom (where necessary, by arrangement with the Customer).
4.16 If the Customer reports a fault and Danish Telecom finds there is none or that the Customer has caused the fault, Danish Telecom may apply a charge.
4.17 Except where the Customer relies on Danish Telecom's written advice, it is the Customer's responsibility to satisfy itself as to the suitability of Equipment for its needs.
4.18 Danish Telecom does not warrant that the Software supplied under the Contract will be free of all faults or that its use will be uninterrupted, but Danish Telecom will remedy those defects which significantly impair performance (where necessary by arrangement with the Customer) within a reasonable time.
4.19 The Customer is responsible under Regulation 9 of the Waste Electrical and Electronic Equipment Regulations 2006 ("the WEEE Regulations") for the costs of collection, treatment, recovery, recycling and environmentally sound disposal of any equipment supplied under the Contract that has become waste electrical and electronic equipment ("WEEE"). Danish Telecom and the Customer acknowledge that for the purposes of Regulation 9 this clause is an agreement stipulating other financing arrangements for the collection, treatment, recovery, recycling and environmentally sound disposal of WEEE.
4.20 The Customer is responsible for any information recording or reporting obligations imposed by the WEEE Regulations. The Customer will indemnify Danish Telecom against any claims or legal proceedings that are brought or threatened against Danish Telecom by a third party which would not have been caused or made had the Customer fulfilled its express or implied obligations under this clause or in connection with the WEEE Regulations. Danish Telecom will notify the Customer of any such claims or proceedings and keep the Customer informed as to the progress of such claims or proceedings.
5.1 The charges are as detailed on the Order Form.
5.2 Danish Telecom will send bills for payment on the 15th of each month for any charges to the address notified by the Customer to Danish Telecom.
5.3 Unless otherwise stated, charges: (a) include delivery within the UK. (b) are exclusive of VAT which is chargeable at the applicable rate.
5.4 If payment of any charge becomes subject to withholding tax, levy or similar payment obligation imposed by a foreign tax authority on sums due to Danish Telecom under the Contract such withholding tax amounts will be borne and paid for by the Customer in addition to the sums due to Danish Telecom. The Customer will provide Danish Telecom without charge the appropriate certificate(s) from the relevant authorities confirming the amount of withholding taxes, levies or similar payments borne and paid for by the Customer.
5.5 If a customer has trouble paying bills or manages their account in a way that arrears occur, then Danish Telecom, reserve the right to alter the payment frequency from quarterly to monthly in order to help the customer manage their account. If Danish Telecom decides to change the payment frequency, then the customer will receive this notice in writing via post/email before the change is made.
5.6 As part of its credit management procedures Danish Telecom may at any time
(a) require the Customer to pay a deposit; and/or
(b) carry out a credit vet of the Customer. The Customer agrees to provide Danish Telecom with any information that Danish Telecom may reasonably require for this.
5.7 Payment is due on the date specified on the bill.
I have switched my broadband connection to Danish telecom. This is a far better service provider than the one I used earlier. With great plans and reasonable charges, it’s my pick.
I got instant response on any query I had as it’s my new connection. Not from technical background, I came across various problems that were nicely solved by the support team.
The best part of Danish Telecom is their commitment. I got the said speed mentioned in their plan. The installation process is smooth and excellent support team.